Modernizing Communication for Housing Authorities

As legacy copper landlines (POTS) are being phased out nationwide, Housing Authorities are transitioning to Cloud-Based VoIP. This shift does more than just replace old phones; it creates a unified communication hub that connects staff, residents, and emergency services more efficiently.

Key Benefits for PHAs

  • Drastic Cost Savings: VoIP eliminates the need for expensive on-site PBX hardware and maintenance.1 PHAs can often save 50-70% on communication costs by switching to internet-based calling.

  • Compliance & Safety: Modern systems support E911 location data, ensuring that emergency responders can pinpoint the exact building and room number—a critical requirement for Kari’s Law and Ray Baum’s Act.

  • Staff Mobility: Maintenance crews and property managers can stay connected via mobile apps.2 This "follow-me" functionality allows a single business number to ring on both a desk phone and a smartphone simultaneously.

  • Scalability: Easily add or remove lines as new properties are acquired or departments reorganized without the need for new wiring.3

Essential VoIP Features for Housing Management

Auto-Attendant

Directs residents to the right department (e.g., "Press 1 for Maintenance, 2 for Section 8 inquiries") without a live receptionist.

Call Recording

Provides a searchable archive of conversations to help resolve disputes or lawsuits.

SMS/Text Messaging

Sends quick emergency alerts, rent reminders, or inspection notifications directly to residents' mobile phones.

Video Conferencing

Facilitates remote board meetings or virtual "walk-throughs" for prospective tenants.

Voicemail-to-Email

Automatically send voicemails through email so you are notified about new voicemails and can listen to them even when you are away from the office..